Refund policy

Last updated: February 23, 2026

At Valysso, we take pride in offering high-quality lighting fixtures, including pendant lights, ceiling lights, chandeliers, and decorative lighting solutions. If for any reason you are not fully satisfied with your purchase, we are here to help. This Return & Refund Policy outlines your rights and our procedures in accordance with United Kingdom & United States consumer protection laws.

Returns & Exchanges

We gladly accept returns and exchanges within 50 days of the delivery date.

To initiate a return or exchange, please contact our customer support team at info@valysso.com. Once your request is approved, we will provide a downloadable prepaid return shipping label for your convenience.

  • Returns are processed by mail only
  • Free returns – no return shipping costs
  • No restocking fees

Condition of Returned Items

To be eligible for a return:

  • Items must be unused, uninstalled, and in original condition
  • All components must be included (e.g., mounting hardware, bulbs, connectors, manuals)
  • Items should be returned in their original packaging to prevent damage in transit

We reserve the right to refuse returns if products are:

  • Installed, used, or altered
  • Damaged due to improper installation or handling
  • Returned without adequate protective packaging

Refunds

Once we receive and inspect your returned item, your refund will be processed within 12 days.

  • Refunds will be issued to your original payment method
  • A confirmation email will be sent once completed
  • All refunds are issued in United States Dollar (USD)

If you paid in another currency, your bank or payment provider may apply exchange rates or additional fees, which are non-refundable.

Exchanges

Exchanges follow the same process as returns.

If you would like a replacement or different lighting product, please indicate this in your return request.

  • Free exchanges (no additional charges)

Damaged, Faulty, or Incorrect Items

If your lighting fixture arrives damaged, defective, or incorrect, please contact us immediately at info@valysso.com.

  • Photos may be required for verification
  • We will provide a free replacement or full refund
  • No return shipping cost applies

Final Sale Items

Items marked as final sale are not eligible for return or exchange unless they arrive damaged or faulty.

Customer Support

  • Email: info@valysso.com
  • Response Time: Within 2 business days
  • Hours: Monday – Friday, 09:00 AM – 19:00 PM (GMT)
  • Business Address:
    Pixmore Centre, Pixmore Avenue
    Letchworth, Hertfordshire, SG6 1JG
    United Kingdom